DIRECTV is messing up my enjoyment of the NFL Season

September 11, 2008
Chase Carey
DIRECTV
P.O. Box 6550
Greenwood Village, CO 80155-6550

Dear Mr. Carey,

I've been a DIRECTV customer since 2001. In the last seven years, I’ve just gotten the NFL Sunday Ticket package by itself, without any base package. My house is wired so the satellite dish feed only goes to the living room and the rest of my house is wired for cable TV, which I get from Comcast. Every year, I’ve gotten automatically renewed with no problems. I really enjoy watching all the different games.

When I got my first NFL bill this year, which was over 2 months before the NFL season starts, I was out of work and thought I was going to lose my house and paying for the NFL package 2 months in the future just didn't seem like a good idea when I wouldn't have any satellite dish in my future. As you can imagine, I was under a lot of stress. When I cancelled, I wasn’t told that there were any consequences if I wanted to sign up again the future. When I called ADT about cancelling my alarm service, they told me there was going to be a new start up fee and they gave me an option for a lower price, which I could afford.

About a week after I canceled, I got a new job and I won't be losing my house and I'm really going to miss watching all the NFL games, but I'm not going to pay for a 200% increase over what I've been paying in the past, which is what it works out to if I have to get a base package along with the NFL Sunday Ticket.

I was told there is no way to go back to my NFL Sunday Ticket only plan. I find it hard to believe that DIRECTV would treat a long time loyal customer this way. I even found out by checking online that if you complain to the right customer service agent, you can get the SUPERFAN package added for free and that the price had gone down. I paid 5 payments of $45.80 last year and apparently it’s down to $41 something.

I would like to complain directly about Natalie D. #400866. She emailed me on 9/6 and asked for my phone number and said she would call me, but I was never called.

I’m going to cc the NFL Commissioner, Roger Goodell and ask him to not renew your exclusive contract when it expires. Maybe he can find a company that treats its customers better. I don’t expect anything, but maybe you’ll treat the next customer in a similar situation with a better understanding.